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Return Policy

Since 1976 Sun Home Theater Aproach has backed all items that we sell. If the product you have purchased is not right for you, let us know. We strive to find the right product for your unique situation.
We will work with you to find a sound solution and recommend a product to resolve your issue. That being said, we will credit, refund, or exchange any product you purchase within 7 days of your purchase-
date based on the four conditions below:

 

IMPORTANT:


Five (5) Important Conditions:


1. Within two days of Delivery, We need the customer to ship back the original box, manuals, and any materials that came with the product for you to receive a full refund- with a 15% re-stocking charge. The item/product must still be in like-new condition.

2. If the item had Free Shipping and you are returning a non-defective product, the original shipping cost and a 15% restocking fee will be deducted from the total that will be refunded back.

3. Special Ordered items are not returnable (see below).

4. Once an RMA is issued- it is valid for 10 business days. After 10 days, the RMA is canceled and returns will not be accepted.

5. Non returnable Items include:

Video Projectors/ Projector Lifts / Screens/ Auto 12 Volt Products/ Televisions/Degital Signage Products.
These Items are only returnable if they have concealed damage that was not visible at time of delivery and will be exchanged for same exact model. Upon delivery you will have the option to open/unpack the item for inspection before signing the manifest. In the event you are not available to inspect the item at time of delivery you have 24 hours to make any claims of concealed damage. You can contact us via phone or via email if it is after hours to file your claim.

Video Screens Broken by self installation. If However Carrier or Faulty Screen was received the Screen Manufacturer Will Ship out a New Screen at no cost.

Broken Items (must be clamed  upon Delivery to the shipping Carrier).

For More Information about returning your Product kindly Visit RMA

 

Sun Home Theater a wholly owned subsidiary of American Artists Entertainment Group, inc.

 

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Sun Home Theater

Sun Home Theater a wholly owned subsidiary of American Artists Entertainment Group, inc.

 

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